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Quick answer
The Supplier Corrective Action Request (SCAR) template is a pre-built supplier management workflow used to raise, track and verify supplier corrective actions after a quality or delivery failure. It runs across 6 stages, from issue raised to closed and analyzed, captures 8 standard fields including supplier and root cause, and applies 4 automations so routing, checks and record-keeping happen without manual chasing.
This is a working supplier management workflow rather than a document to fill in. Each corrective action is raised through a structured form covering 8 fields, then moves through 6 defined stages with a named owner at every step. 4 automations handle the parts teams normally do by hand: routing, validation, reminders and record updates. Because the template is pre-configured, a quality manager can adjust approval thresholds and field labels to match internal policy and start using it in roughly 45 minutes, then connect it to SAP or Quality system exports.
The problem it solves. Quality issues get reported by email and closed verbally, so the same defect returns next quarter. With the workflow running in Zapro, the status is the same wherever you look at it from.
Every corrective action follows the same 6 stages, so anyone can see where a record is without asking. Stages, owners and exit conditions are configurable if your policy differs.
Anyone can log the corrective action with the reference document, the amount in question and supporting evidence.
Zapro categorizes the issue, assigns severity and routes it to the team that can actually resolve it.
The owner gathers the related documents and transaction history from the linked records in one place.
Supplier or internal follow-up happens in a shared thread that stays attached to the case.
The corrective action, credit or adjustment is agreed and approved by the supplier manager.
The case closes with a root-cause code so recurring issues become visible instead of invisible.
These 8 fields are pre-configured on the intake form. Mandatory rules, picklists and validation are already applied, so a corrective action cannot progress with gaps in it.
This runs as a built-in rule, which removes the follow-up chasing that usually surrounds it.
Zapro applies this to every corrective action as it enters the workflow, so nobody has to remember to do it.
Configured once during setup, then enforced consistently on every record without further effort.
It triggers the moment the condition is met, so nothing waits on someone noticing it first.
| Aspect | Manual process | With the Zapro template |
|---|---|---|
| Corrective action handling | Quality issues get reported by email and closed verbally, so the same defect returns next quarter | One workflow that helps you raise, track and verify supplier corrective actions after a quality or delivery failure |
| Approvals | Forwarded emails with no record of who approved what | Rules-based routing with a time-stamped approval trail |
| Data quality | Re-keyed between spreadsheets and the ERP | Captured once, validated at entry, synced to the ERP |
| Audit readiness | Evidence reassembled from mailboxes at audit time | Complete trail generated as the work happens |
| Cycle time | Depends on who is chasing this week | Predictable, with reminders and escalation built in |
The workflow syncs with the systems your team already uses, which keeps master data and transaction records aligned without re-keying.
The Zapro product page behind this template and everything it connects to.
What a vendor management system covers end to end.
Building strategic supplier relationships, not just supplier records.
It is a pre-built supplier management workflow in Zapro that lets quality teams raise, track and verify supplier corrective actions after a quality or delivery failure. Each corrective action is captured on an 8-field form, moves through 6 stages with a named owner at each step, and is supported by 4 automations covering routing, validation and record updates.
Most teams have it running in about 45 minutes. The stages, fields and automations are already configured, so setup is mainly adjusting approval thresholds, field labels and owner assignments to match your own policy.
Primarily quality managers, working with supplier managers and quality leads. It is most commonly used by quality teams in manufacturing, though the workflow itself is not sector-specific.
Most teams run it quarterly for strategic suppliers and annually for the rest. The cadence is set per supplier tier and Zapro opens each cycle automatically.
You choose. Scores and actions can be shared with the supplier through the portal, which usually makes the improvement conversation far shorter.
Zapro ships with this template plus the rest of the procurement and vendor management suite. Start with the corrective action process and expand into sourcing, contracts, invoices and spend when you are ready.
