Accounts Payable & Invoicing · Case Workflow
Invoice Dispute Resolution
Use this template to handle disputed invoices on a documented path instead of an open-ended email thread without building anything from scratch.…
Explore templateA ready-to-run workflow that helps finance teams control changes to supplier payment terms so working capital decisions stay deliberate. 6 stages, 8 pre-built fields and 4 automations, live in about 10 minutes.
Quick answer
The Payment Term Change Request template is a pre-built AP automation workflow used to control changes to supplier payment terms so working capital decisions stay deliberate. It runs across 6 stages, from request submitted to issued and closed, captures 8 standard fields including supplier and annual spend affected, and applies 4 automations so routing, checks and record-keeping happen without manual chasing.
This is a working AP automation workflow rather than a document to fill in. Each term change is raised through a structured form covering 8 fields, then moves through 6 defined stages with a named owner at every step. 4 automations handle the parts teams normally do by hand: routing, validation, reminders and record updates. Because the template is pre-configured, a finance controller can adjust approval thresholds and field labels to match internal policy and start using it in roughly 10 minutes, then connect it to SAP or Workday Adaptive.
The problem it solves. Terms get changed supplier by supplier with no visibility of the cumulative working capital impact. The template replaces that with one record, one owner and one visible status.
Every term change follows the same 6 stages, so anyone can see where a record is without asking. Stages, owners and exit conditions are configurable if your policy differs.
The requester raises the term change in a single Zapro form with quantity, need-by date, cost center and justification.
Zapro checks mandatory fields and pushes the term change back to the requester automatically when something is missing.
The request is matched against the cost center budget and the purchasing policy before it moves any further.
Approval routes to the AP manager based on value, category and entity, with reminders on every pending step.
The procurement team confirms supplier, price and delivery terms, then converts the approved term change into a downstream document.
The final term change is issued to the supplier, the requester is notified, and the full trail stays searchable for audit.
These 8 fields are pre-configured on the intake form. Mandatory rules, picklists and validation are already applied, so a term change cannot progress with gaps in it.
Zapro applies this to every term change as it enters the workflow, so nobody has to remember to do it.
Configured once during setup, then enforced consistently on every record without further effort.
It triggers the moment the condition is met, so nothing waits on someone noticing it first.
This runs as a built-in rule, which removes the follow-up chasing that usually surrounds it.
| Aspect | Manual process | With the Zapro template |
|---|---|---|
| Term change handling | Terms get changed supplier by supplier with no visibility of the cumulative working capital impact | One workflow that helps you control changes to supplier payment terms so working capital decisions stay deliberate |
| Data quality | Re-keyed between spreadsheets and the ERP | Captured once, validated at entry, synced to the ERP |
| Audit readiness | Evidence reassembled from mailboxes at audit time | Complete trail generated as the work happens |
| Cycle time | Depends on who is chasing this week | Predictable, with reminders and escalation built in |
| Status visibility | Chase people on email or Slack to find out where it is | Live status on every record, visible to requester and approver |
The workflow syncs with the systems your team already uses, which keeps master data and transaction records aligned without re-keying.
The Zapro product page behind this template and everything it connects to.
The definitive guide to automating accounts payable.
How Zapro captures, matches and approves supplier invoices.
It is a pre-built AP automation workflow in Zapro that lets finance teams control changes to supplier payment terms so working capital decisions stay deliberate. Each term change is captured on an 8-field form, moves through 6 stages with a named owner at each step, and is supported by 4 automations covering routing, validation and record updates.
Most teams have it running in about 10 minutes. The stages, fields and automations are already configured, so setup is mainly adjusting approval thresholds, field labels and owner assignments to match your own policy.
Primarily finance controllers, working with AP managers and AP clerks. It is most commonly used by finance teams across industries, though the workflow itself is not sector-specific.
Yes. Non-PO invoices follow a coding and approval path instead of a match path, and both types sit in the same queue with the same visibility.
Quantity, price and total tolerances are configurable by supplier and category, and anything outside tolerance is routed as an exception rather than blocked silently.
Zapro ships with this template plus the rest of the procurement and vendor management suite. Start with the term change process and expand into sourcing, contracts, invoices and spend when you are ready.