Compliance, Risk & Legal · Monitoring Template
SLA Monitoring
Give the SLA review process one front door, one owner and one visible status. Built for procurement teams in technology.
Explore templateA ready-to-run workflow that helps legal teams route non-contract legal questions through one queue with clear priority and SLA. 6 stages, 8 pre-built fields and 4 automations, live in about 20 minutes.
Quick answer
The Legal Review Request template is a pre-built contract management workflow used to route non-contract legal questions through one queue with clear priority and SLA. It runs across 6 stages, from request submitted to issued and closed, captures 8 standard fields including requester and risk if delayed, and applies 4 automations so routing, checks and record-keeping happen without manual chasing.
The template gives the legal review request process a defined shape. Submission captures 8 fields up front, which removes the back-and-forth that normally follows an incomplete request. From there the record moves through 6 stages, each with its own owner and exit condition, and 4 built-in automations apply checks and routing consistently rather than depending on who is available. It suits legal teams across industries that need control and an audit trail without adding administrative work, and it syncs with Microsoft Teams and SharePoint.
The problem it solves. Legal gets pulled in by direct message, so workload is invisible and urgent items compete with trivial ones. The template replaces that with one record, one owner and one visible status.
Every legal review request follows the same 6 stages, so anyone can see where a record is without asking. Stages, owners and exit conditions are configurable if your policy differs.
The requester raises the legal review request in a single Zapro form with quantity, need-by date, cost center and justification.
Zapro checks mandatory fields and pushes the legal review request back to the requester automatically when something is missing.
The request is matched against the cost center budget and the purchasing policy before it moves any further.
Approval routes to the legal and finance approver based on value, category and entity, with reminders on every pending step.
The procurement team confirms supplier, price and delivery terms, then converts the approved legal review request into a downstream document.
The final legal review request is issued to the supplier, the requester is notified, and the full trail stays searchable for audit.
These 8 fields are pre-configured on the intake form. Mandatory rules, picklists and validation are already applied, so a legal review request cannot progress with gaps in it.
Zapro applies this to every legal review request as it enters the workflow, so nobody has to remember to do it.
Configured once during setup, then enforced consistently on every record without further effort.
It triggers the moment the condition is met, so nothing waits on someone noticing it first.
This runs as a built-in rule, which removes the follow-up chasing that usually surrounds it.
| Aspect | Manual process | With the Zapro template |
|---|---|---|
| Legal review request handling | Legal gets pulled in by direct message, so workload is invisible and urgent items compete with trivial ones | One workflow that helps you route non-contract legal questions through one queue with clear priority and SLA |
| Cycle time | Depends on who is chasing this week | Predictable, with reminders and escalation built in |
| Status visibility | Chase people on email or Slack to find out where it is | Live status on every record, visible to requester and approver |
| Approvals | Forwarded emails with no record of who approved what | Rules-based routing with a time-stamped approval trail |
| Data quality | Re-keyed between spreadsheets and the ERP | Captured once, validated at entry, synced to the ERP |
Zapro connects to your existing systems so this template becomes part of the process rather than another place to check.
The Zapro product page behind this template and everything it connects to.
The complete guide to contract management in procurement.
How Zapro stores, tracks and renews every agreement.
It is a pre-built contract management workflow in Zapro that lets legal teams route non-contract legal questions through one queue with clear priority and SLA. Each legal review request is captured on an 8-field form, moves through 6 stages with a named owner at each step, and is supported by 4 automations covering routing, validation and record updates.
Most teams have it running in about 20 minutes. The stages, fields and automations are already configured, so setup is mainly adjusting approval thresholds, field labels and owner assignments to match your own policy.
Primarily legal counsels, working with in-house counsel and contract managers. It is most commonly used by legal teams across industries, though the workflow itself is not sector-specific.
Yes. Agreements route to e-signature from the contract record, and the executed copy returns to the same record with its key dates already captured.
Yes. Role-based permissions control visibility at the record and field level, so sensitive terms are only visible to the people who need them.
Zapro ships with this template plus the rest of the procurement and vendor management suite. Start with the legal review request process and expand into sourcing, contracts, invoices and spend when you are ready.