Contracts play a fundamental role in the interaction of businesses and the handling of various types of agreements (supplier, client, internal, etc.) is a process that needs to be run efficiently. Without a proper process, organizations tend to miss deadlines, face compliance risks, use their resources inefficiently, and expose themselves to unnecessary legal risks. Learning about a contract management process flow, contract management steps, and best practices will be a great assistance to the company operating smoother, keeping compliance, and getting maximum value out of each contract.

What Is the Contract Management Process?

A contract management process is an orderly method of handling contracts that companies take from start to finish. The contract management process comprises the contract lifecycle from the very beginning – creation, review, execution, monitoring, and either renewal or closure. Having a well-conceived contract management process guide, a company can avoid making a mistake, delays, and inconsistencies in fulfilling the contract obligations. What is more, it transforms a chaotic manual job into a neatly choreographed, strategic flow of work that everyone involved in the process can benefit from.

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Poor contract management can quietly chip away at your bottom line—costing organizations an average of 9% of their annual revenue.

– World Commerce & Contracting, as cited in ContractSafe

Contract Management Process Flow Overview

The contract management process flow is a sequence of steps resulting in the accomplishment of a contract, thus several phases of the process are linked together and work in a circle from contract initiation to contract completion. It may be helpful for the team to visualize this process to have an understanding of how one step leads to another and how steps come together in the whole contracting process.

Generally, contract management processes include drafting, review, negotiation, approval, execution, storage, monitoring, compliance tracking, and renewal or closure stages. Different departments participate in each phase of the work: the legal department, procurement, finance, and the business unit. By looking at the process map or lifecycle summary, the team will identify the bottlenecks, know the person in charge at each stage, and see how contracts are flowing from one stage to another smoothly.

Typically, the stakeholders in the process are the contract owner or initiator, the legal and compliance teams, the approvers, procurement and finance teams, as well as external vendors or partners. The involvement of each stakeholder is essential in the smooth running of contracts and compliance with contract agreements.

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Key Steps in the Contract Management Process

For a team that wants to schedule its operation on the contract management process, the first thing to do is to familiarize themselves with contract management process steps at the risk of missing a very basic one essential to the backbone of a contractual management system.

Contract Request and Initiation

A contract is simply initiated when somebody identifies the need for a contract. Contract requests are useful in the communication of the teams’ intentions to the only person that can approve a request for a contract. Part of the information provided shall be the identities of the stakeholders, the objectives, and terms.

Authoring and Drafting

Following the approval of the contract request comes the drafting fir the contract. Standard template, clause libraries, and collaboration tools can be used to produce the draft of the contract.

Review and Negotiation

Internally and externally, contracts can be subjected to reviews. The remarks are gathered, the risks are appraised, and the parties’ negotiation brings about the final terms of the agreement.

Approval Workflow

For formal approval, contracts go to the right people or stakeholders. An automated system that provides access to at least the required point of approval and prevents the occurrence of delay through improper handling is part of routings that guarantee all necessary checks and balances are done.

Execution and Signing

After the contract has been signed off, that is, authorized, the contractual parties agree to the contents of the contract either by putting their signatures down digitally or by physically signing the document. Whichever way that happens, the contract is the base of the law that is binding and the performance of the parties should be quick.

Contract Storage and Repository

One of the key elements to strengthening a firm’s contract management operation is how efficiently it can locate contracts. Executed agreements can be saved in an electronic folder that is indexed and from which files can easily be loaded when necessary.

Performance Monitoring

By tracking active contracts, the responsible persons know whether they work according to the agreed terms and conditions.

Compliance and Obligation Tracking

Obligation tracking and regulatory compliance are interlinked in this regard. Hence by tracking both, one can rest assured of not being exposed to legal and financial risks and of adherence to policies being followed correctly.

Renewal or Termination

When a contract expires, the parties lack a way of communicating their intentions which can subsequently lead to the disruption of the relationship between them, thus the significance of the monitoring of contracts and even their dates of expiry. Contract renewal, negotiation, and termination are the options for the parties to the agreement. Alarms and reminders are essential so that there are no missed chances or situations when the contract has lapsed.

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Phases of Contract Management Process

In understanding the contract management process cycle, one might focus on specific aspects of the contract lifecycle:

Pre-Contract Phase

It involves analyzing the needs, compiling the requests, and deciding initial terms and goals. The structure of the contract at this stage determines whether or not the execution will be smooth and has fewer hiccups.

Contract Creation Phase

Drafting, collaboration, and review are the main activities of this phase. Document creation is made easier and errors reduced through the use of templates and automated tools.

Post-Award Management Phase

After the contract is signed, the contract is stored. It is performed at this stage, the monitoring of compliance and performance through tracking of deliverables.

Renewal or Closure Phase

The contracts at this moment are expired and either renewed, renegotiated, or closed. This phase guarantees not only the continuation of business but also provides an opportunity to enhance future agreements.

Contract Management in Procurement

For procurement professionals, a well-functioning procurement contract management process is of paramount importance. The contract with suppliers should be managed with utmost care in order to get the right goods at the right time at the right price and also to ensure compliance. Some of the CLM software capabilities that support this process include:

  • Supplier Contracts: Helping procurement to efficiently perform contract creation, negotiation, and contract monitoring.
  • Procurement Workflows: Guaranteeing the alignment of the contracts with the purchase orders and adhering to procurement policies.
  • Risk Management: Identifying, even at times, when the financial, operating, or regulatory risks are inevitable.
  • Vendor Collaboration: Providing a platform for suppliers and internal staff to co-work on the contract terms.

End-to-End Contract Management Process Cycle

The contract management process cycle can be viewed as a typical closed-loop cycle. It consists of the stages of creation, execution, management, renewal, and optimization. Through the review of the performance related to each cycle, the company is able to keep on enhancing the efficiency of the contract, eliminating the mistakes, and obtaining the maximum value out of the agreements.

Common Challenges in Contract Management

One of the major challenges faced by organizations is the slow turnaround time and the high error rate caused by the manual handling of contracts. Consequently, renewals are not carefully tracked which leads to constraints on the financial or operational side. Besides that, non-compliance will expose the company to legal risks. In addition, if the tracking of contracts or obligations is not well done due to lack of visibility, it can be worrying. Furthermore, loss or duplication of documents or files may occur because of fragmented systems used.

The first step towards the adoption of a more efficient and automated contract management process is to recognize these challenges.

Contract Management Process Best Practices

Businesses can get even better results if they follow the best practices to enhance their contract management practice:

  • Implement standard templates to save time on drafting and maintain consistency
  • Implement workflow automation to eliminate approval bottlenecks
  • Implement a centralized contract repository to secure contracts and to get easy access to them
  • Use AI-generated insights to recognize risks and make better decisions
  • Make use of performance indicators to evaluate efficiency and compliance
  • Facilitate cross-team collaboration in order to expedite approvals and negotiations

Role of Automation in Contract Management

Automation takes away the tedium of contract management, transforming it into a strategic process that is streamlined. Some of the major benefits:

  • Workflow Automation routing contracts smoothly
  • AI Risk Detection helping in early detection of possible problems
  • Alerts and Reminders for renewing contracts and fulfilling obligations
  • Analytics Dashboards for contract performance tracking in real time

How Contract Management Software Improves the Process

The present-day contract lifecycle management software is the gap between disorder and clarity. With a software like Zapro, the users will have:

  • Quicker cycle times of drafting, approval, and execution processes
  • Higher compliance due to automated monitoring and AI insights
  • The visibility into contracts and obligations in real time
  • The integration with the procurement processes that allows for wonders of efficiency

Why Businesses Choose Zapro for Contract Management

Zapro attracts attention as a smart choice for the whole contract management process. This AI-powered automation solution fits around your procurement workflows, connects vendor lifecycle data, assures compliance, and provides actionable insights. Teams get to enjoy:

  • The integration of procurement with contracts for a seamless flow of work
  • The connection of the vendor lifecycle that simplifies supplier management
  • Automation workflows decreasing delays and manual work
  • AI insights assisting contract decision-making
  • Compliance tracking helping to identify risks

Technologies will dictate the future of contract management. Such innovative solutions may include:

  • AI-Guided Contracts for automatic clause review and service improvement suggestions
  • Predictive Analytics for risk management and decision-making support
  • Autonomous Negotiation Software to expedite contractual agreements
  • Smart Contracts that self-execute according to preset conditions

Conclusion

A properly structured contract management process can be a great time save, risk minimizer, compliance improver, and overall business efficiency enhancer. Following the best practices, implementing automation, and making use of advanced CLM software such as Zapro, businesses take control of their contracts from initiation to renewal and thus they can derive maximum value at each stage.

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FAQ

1. Who is responsible for managing the contract management process in an organization?

Usually, owners of contracts, legal teams, procurement, and finance work together to oversee contract management at an organization.

2. How long does a typical contract management process take from creation to execution?

Depending largely on how complicated a contract is, the contract management process can take different lengths of time. However, automation can greatly speed up the process.

3. What risks can occur if the contract management process is not followed properly?

The company risks losing deadlines, will be non-compliant, exposed to legal issues, may suffer financial losses, and have its vendor relationship strained

4. How can automation improve the efficiency of the contract management process?

Automation facilitates a reduction in manual work, quickens the approval process, obliges parties to meet their commitments, and enables the provision of real-time information.

5. What metrics should businesses track to measure contract management performance?

Metrics that can be used include the length of the contract cycle, renewal rates, compliance, vendor performance, and cost ​‍​‌‍​‍‌​‍​‌‍​‍‌savings.

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